Guide to Understanding 3-1-1 Systems
For many local communities, it is nearly impossible to meet the every day expectations and requests of its citizens efficiently. Why? Because most communities do not have an enterprise-wide mechanism in place to answer questions, track requests, and initiate the required processes to fulfill those requests within an appropriate timeframe. Citizens expect to be able to call their local government about any issue and receive a timely response, whether it is about general community information, an abandoned car, a missed garbage pick-up, or a burglar breaking in. With limited funds and resources, it is a difficult task for local governments to keep up with the requests that pour in daily. Therefore, it is critical to set in place an enterprise-wide system that can help improve local service delivery for citizen inquires and requests and improve the quality of life in the community.